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I have had it with Simple, I couldn’t be any more annoyed! I sent screenshots of my communication with the delivery service and restaurant to show I took every step to resolve the issue. It just does it. Unfortunately, they are in the dark ages when it comes to banking process and policy. I just wanted to say hi, and thank you for all that you do. Some people have become homeless, and can't access their: disability, social security, stimulus, child support payments, paychecks, unemployment benefits. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Needless to say another half hour passed and nothing. Thanks for making such a great product. Horrible bank that's not military friendly. By the way, this awesome support system and helpful staff is reason alone to switch to Simple. Simple! I used to rave about this bank,but customer service has went to crap and they hold your money way too long. Moreover, I'll receive error messages after error messages trying to transfer money to Simple from my connected bank account. My spending habits were terrible before I had Simple...and now it's actually fun to check my balance and goals. It has an overall clean and sleek design. I acknowledge that I have read this notice. Simple is a great bank overall Simple is a great bank overall. Yay! I've been using Simple for a couple of years now and have no complaints. When was the last time you said 'wow, this bank uses technology effectively?'. Good app with management and employees that's clueless regarding how the military actually works. The Simple app on Android is now one of the most beautiful apps on any platform… Awesome job, @simple. Spencer Tierney June 15, 2020 Many or … Really liking this bank. Simple does not have all the features of banks provide, but they do offer workarounds and they sort of replicate the features of Mint, just better. Simple Review: Checking and Savings Simple is a free digital checking account designed to be used mostly on your smartphone. Complete clowns, stay away at all cost! Simple Bank packs in one of the highest checking account yields we've seen. The app now always rashes and the moble deposit doesnt work and has glitches.I rather trust my dog with my money at this point. Customer service was also extremely incompetent and negligible, the first call being for 1 hour with no solution, the second call being a half hour long and to be hung up on. #supportmademyday. The utmost worst part about using Simple app is trying to engage a transfer from your bank that has already been linked to simple. Way to make saving addictive... @Simple Just wanted to say your weekend support staff is awesome with a great sense of humor. I strongly disagree with their political opinions, but do not believe that a bank should be speaking on political topics that has nothing to do with banking. The customer service is the best, they're always friendly. Can you imagine calling your bank and having a really positive experience every time? Don’t share your account with others or receive funds on behalf of third parties. Firstly, the app won't allow me to use it on multiple phones at ones without it logging out over and over again and asking for verification code every time it logged out. I am excited to finally see some innovation in the banking space. Let me begin by saying I've been using simple to save for the past month now, and I inexplicably have nothing positive to say about the app. It is simple only if you have direct deposit. Simple is ruining lives by locking and closing one bank account at a time Simple is not a bank. I'd give Victor in customer service a 5 star. Ha, go to another bank ... Gee thanks for the tip. Never give out your login information. I had simple for two years and up until recent November 2020 they had excellent customer service.. It isn't allowed for some reason, meaning that you will never speak to someone that can actually get anything done. I tried transferring money from my bank to my protected Goal account which in itself is as complicated as it gets. Turn spare change into big savings with Round-up Rules. Simple is not so simple. They left me with no choice but to close my account. Let's simply put it as being a pain in the rare to used. Their Safe-to-Spend feature alone is worth changing banks for. Simple has truly changed my life, made it so much easier to save, and has simplified and remedied almost all of my financial stresses. I disconnected my bank in a desperate effort and relinked it again and got the same result. It's a tough road, but we'll get there together. Simple is a great bank overall Simple is a great bank overall. The UX especially shines with the iOS app. Not overdraft,not one penny. Keep up the great work! Otherwise i would not recommend. Traditional Banks are immediate or take up to two days maximum. Photo deposits constantly rejected for no reasons. Don’t open an account at someone else’s request. Simple is a mobile Application, and horrible service Simple randomly blocks account access, closes down accounts. Dear Simple,This letter is meant to be read by everyone at Simple. I absolutely love it. Believe the reviews. My last result was to write this letter to simple customer service who themselves are also a major problem. Don’t receive funds on behalf of a third party. The customer service is the best, they're always friendly. Don’t open an account at someone else’s request. It's a great way to visually see how I have been spending my money. Don’t receive funds on behalf of a third party. Don’t share your username or password with others. One star is one too many for these guys. Originally selected this bank as a budgeting tool via a shared account with them. Now the only thing I'm stressing about is how soon can I move everything to Simple, to make it my main - and only - bank! I also really like the graph feature. Regarding the website, it's login is easy for customers. It's not a fantasy, it's @simple. Simple is my choice of bank for online banking in the United States -- they have a super simple app that does everything you'd ever need it to do for US banking and customer support through the app is painless although it can sometimes take them a little while to reply. Be alert for unemployment insurance fraud. In my case, it took a week or more to see the money appear in my account. Be alert for unemployment insurance fraud. For urgent things, you can call them 24/7 -- I wish the in-app answering time were faster so I wouldn't need to use this option, though. Customer service is great, it's easy to withdraw cash at places like Walgreens, I feel like I'm so organized now with my spending, and I can't wait to see what services and features they will offer next. They want letters from commanders, orders showing addresses, and etc for members deployed. I cannot transfer money directly into my protected Goal account, because there isn’t an option that says transfer money to protected Goal. Just wanted to share with you guys that I paid off one entire credit card and my outstanding tuition at school, thanks to the Goals feature! You may be violating the law and the terms of your Simple Account if you receive deposits of unemployment funds on behalf of someone else. Secondly, it takes a generation to transfer money from your bank to simple. Use your Simple Account only for your own personal use. Which is just ridiculous! Here's to using goals to save for fancy jeans and the best banking ever! No separate accounts or having to manually move money. Even if my friends call me nerdy. Simple will never ask you to tell us your password — if any third party makes such a request, it’s an attempt at fraud. they don't even have a call back service when you call , instead they make their costumers stay on hold … If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here. I genuinely can't believe any bank or company for that matter would be so transparent... you guys just keep reaffirming why I switched over to you exclusively in the first place. Additionally, they don't understand that my deployed UIC's won't list the overseas location but the units home station. Simple seems to focus on staying with or a bit ahead of the curve. No other banking app has dedicated this much attention to detail—pixel by pixel. Not only did they overdraft my account by almost $20K when trying to buy a house, they lost the closing check and couldn't meet any request to receive the check at an earlier time, even when I offered to pay for the more expensive checking. I have bank accounts with 5 other banks and have had bank accounts with 2 others previously. They have no clue how the military works when it comes to APO/FPO/DPO addresses. If someone else asks you to open a Simple Account — such as a real estate company, prospective employer, or someone you met online — it is likely an attempt at fraud. These guys are awful and I’d recommend using someone like Chime hows service is amazing. I really recommend everyone use Simple. I don't believe the app has it. Now I have three more credit cards to go and feel confident I will pay off soon enough now that I can visualize where my money is going. I can't wait to see what you guys have in store. 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